Information Architecture for Gov2.0

Besides all the other UX related things, if there’s one thing that Gov2.0 related initiatives really-truly-madly-urgently need, it’s Information Architecture. Almost all Gov2.0 related digital initiatives I’ve ever seen can benefit from Information architecture. Take for instance or – you don’t have to be a UX expert to see that these sites were designed by IT folks to be consumed by IT folks (even though they did not intend it to be that way). talks about “semantic web”, “linked open data” and “xml/rdf” etc. on it’s home page – can you beat that? I dunno but if this website was created to engage regular citizens then I doubt if it’s really serving its intended purpose. The labels, the vocabulary, taxonomy… whatever, nothing seems to have been designed by keeping ordinary citizens in mind – so much for user-centered-design!! huh.

On the similar note, during a recent Social Business Summit, Karen McGrane from Bond Art + Science discussed how “UX will make or break social business”.  I believe, this is an incredibly insightful observation and it’s high time we moved beyond the global gyan (5C’s and 4P’s of social business) and started doing something about creating relevant social experiences for users. This is more important for Gov2.0 initiatives because unlike other web 2.0 related things, there's no obvious incentive for people to engage with govt. agencies. Is it fun? Is it useful? Can I make a difference? Hell, I don’t event understand what they are talking on their websites…

Shouldn't we design our Gov2.0 initiatives in a way that regular citizens would actually want to use?

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